Privacy Policy

1. Introduction

Tech Connect Australia ABN: 57 156 525 836 ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

2. Collection of Personal Information

2.1 What Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, telephone number, and postal address
• Business Information: Company name, job title, and business contact details
• Service Information: Details about the IT services you require, technical specifications, and service history
• Payment Information: Billing address and payment details (processed securely through third-party providers)
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Records: Emails, contact form submissions, and call recordings (for quality assurance)

2.2 How We Collect Information

We collect personal information through:

• Contact forms on our website
• Telephone conversations and email communications
• Service agreements and contracts
• Website analytics and cookies
• Social media interactions
• Referrals from existing clients

3. Use of Personal Information

We use your personal information for the following purposes:

• To provide and manage IT support services
• To communicate with you about service requests and appointments
• To process payments and manage billing
• To respond to inquiries and provide customer support
• To improve our services and website functionality
• To send service updates, technical alerts, and security notices
• To comply with legal obligations and regulatory requirements
• To protect against fraud and unauthorized access

4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

4.1 Third-Party Service Providers

We may share information with trusted third parties who assist us in operating our business, such as:

• IT infrastructure providers and cloud services
• Payment processing services
• Professional advisors (accountants, lawyers)
• Marketing and analytics providers (with appropriate privacy safeguards)

4.2 Legal Requirements

We may disclose information when required by law, including:

• To comply with court orders or legal processes
• To protect our rights, property, or safety
• To investigate potential violations of our terms
• To prevent or investigate possible wrongdoing

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure servers with encryption
• Regular security updates and patches
• Access controls and authentication mechanisms
• Secure data backup procedures

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (typically 7 years for tax records)
• Resolve disputes and enforce agreements
• Maintain business continuity for ongoing service relationships

7. Your Rights and Choices

7.1 Access and Correction

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Request deletion of your personal information (subject to legal requirements)

7.2 Opting Out

You may opt out of:

• Marketing communications by using the unsubscribe link in our emails
• Certain data collection through browser settings or cookie controls

7.3 Making a Complaint

If you believe we have breached Australian privacy laws, you may:

1. Contact us first to resolve the issue
2. If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. International Data Transfers

As an Australian-based business, we primarily store and process data within Australia. However, some service providers may store data overseas. In such cases, we ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Website Analytics and Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and performance
• Remember your preferences and settings

For more information, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Where appropriate, providing direct notification

Your continued use of our services after any changes constitutes acceptance of the updated policy.